Shipments and returns

Shipping

Ac Group S.r.l.s. offers a standard delivery service for your products. Delivery times are 2-5 business days after your receipt of the Confirmation Shipment email, except for the exceptions that will be communicated to you, and in any case not later than 30 days after the end of the contract. All orders placed on www.timetoluxury.com will be sent via DHL courier. Shipping and delivery costs are borne by the buyer unless expressly indicated. The deliveries are made from Monday to Friday (excluding holidays), from 9 am to 6 pm and delivery must take place in your hands upon your signature.

Refunds

We always hope that you can be fully satisfied with the product you purchased, but in some circumstances you may want to return it. We will try to treat your refunds as fast as possible.

a. Products subject to the right of withdrawal

• Our policy is to ensure your satisfaction whenever you purchase a product. If you have changed your mind or are not satisfied with the product you purchased, you can return us the goods within 14 days from the day you or a third party, other than the carrier and you designated, have acquired the physical possession of well, according to the type instructions on the right of withdrawal referred to in point 7 of the Terms of Sale and Delivery in accordance with the restitution procedure described below.

• We specify that in accordance with Art. 59 of Legislative Decree 6 September 2005 n. 206 (Consumption Code), the right of withdrawal is excluded for the supply of sealed goods (such as earrings) which are not liable to be returned for health reasons or are related to health protection and were opened after the delivery.

•If the right of withdrawal has been exercised in accordance with the procedure described below and in any case in accordance with point 7 of the Terms and Conditions of Sale and Delivery, within the stated deadline and if the product you have returned to us meets the conditions of previous paragraph or in any case those set out in art. 57 of the Consumption Code, we will refund only the cost of the purchased product using the same means of payment you used for the initial transaction. The direct costs of returning the goods will be yours. • The term for redemption is 14 days from the day you informed us of your will to withdraw from the sales contract.   • The right of withdrawal is reserved exclusively to natural persons (consumers), so it can not be exercised by legal persons and natural persons who act for purposes related to the professional activity eventually carried out.

Refund process:

1. Send an e-mail to info@timetoluxury.com with the subject "Return [order number] - Right of withdrawal" informing us of the shipment;

2. Download the Return Form by clickinghere;

3. Enter the Return Form (completed in each part and signed) inside the package containing the product to be returned;

4. Send the package to: Ac Group S.r.l.s., Via G. Giusti 16, 76123 Andria (BT).

b. Wrong products

We always do our best to ensure that the product is delivered to you in the best conditions. However, if a delivered product is defective, we will repair or partially replace it (for example, replacing the rhinestone or strap bezel) or totally with the same product or having similar characteristics - after defect detection - by Ac Group Srls. We will arrange for the product to be withdrawn and the delivery of the product repaired or replaced by express courier. We point out that warranty replacement is only guaranteed if the terms and conditions set out in Section 8 "Warranty" of the Sales and Delivery Terms and Conditions are complied with and in any case in accordance with the Consumption Code.

Restitution procedure:

1. Send an e-mail to info@timetoluxury.com with the subject "Return [Order Number] - Bad Product";

2. Download the Return Form by clickinghere;

3. Enter the Return Form (completed in each part and signed) inside the package containing the product to be returned;

4. Properly pack the Product that will be withdrawn by express courier by Ac Group S.r.l.s. without charge at your own expense.

c. Product not conforming to the order

In the case of receiving a non-ordering product, we kindly ask you to inform us promptly and in any case within and not more than 14 working days from the receipt of the goods, your will to withdraw from the sales contract. In this case Ac Group S.r.l.s. will cancel the ordered order and refund the cost of the purchased product using the same means of payment you used for the initial transaction within 14 days of the date on which we were informed of your decision to withdraw from the sales contract. In this case you will be treated by Ac Group S.r.l.s. arrange the withdrawal of the non-conforming product by express courier.

Restitution procedure:

1. Send an e-mail to info@timetoluxury.com with the subject "Return [Order Number] - Non-Order Product";

2. Download the Return Form by clickinghere;

3. Enter the Return Form (completed in each part and signed) inside the package containing the product to be returned;

4. Properly pack the Product that will be withdrawn by express courier by Ac Group S.r.l.s. without charge at your own expense.


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